We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment/item tags still attached.
We cannot refund or exchange any items that have been partially used and which cannot be returned in the same physical state to which they were purchased.
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Where items such as facemasks and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided in such circumstances unless the goods are faulty.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally, any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
How to Return Or Exchange:
You can return items to MC Designs at M.C. Wall Coverings Limited by post or to our warehouse address within 14 days of receipt of delivery. Please note items must be returned within this timeframe and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags still attached. Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer. If you have any queries about returning items, please contact our business line on (059) 9151176
To return your order please you have 2 options:
- Submit an email to firstname.lastname@example.org stating the following information: –
- Order reference number
- Full name and address
- Email Address
- Contact number
- Reason for return
- Download the returns form our website and complete it fully and include it in the returning package.
We do not provide a free returns policy so we would ask that you seek the carrier that gives you the most reasonable price and proof of postage. Please post your items to:
M.C. Wall Coverings Limited, Tullow Industrial Estate, Bunclody Road, Tullow, County Carlow
If you are exchanging an item, the cost of shipping the new item will be included and billed.